At TrustComm, we understand that our customers may require additional specialized and/or integrated services beyond our standard teleport services. These services include:
- Network Engineering and Design
- Gateway Services; Design, Installation and Sustainment
- Communications Equipment Integration, Deployment and Services
- Information Assurance (IA) Services and Support
- Operator and Maintenance Training (classroom and field)
- On-Site Support Services
TrustComm operates 24/7 Network Operations Centers (NOCs) and a 1-800 Help Desk customer support center to provide Tier 1, 2 and 3 support, including field services. TrustComm’s NOCs have full visibility of the entire network system, and provide a holistic view for network status, troubleshooting and customer support issues, status and alerts.
TrustComm’s Help Desk support team is capable of diagnosing and restoring a customer’s voice, data, or video network services and includes direct support services of deployed or fielded equipment.