TrustComm’s service management center, which includes a 24/7/365 MSOC, provides three levels of technical support: helpdesk, commissioning and network operations. Our service-management specialists and technical-service teams provide rapid and remote troubleshooting and diagnosis of incidents resulting in swift problem resolution without the need to dispatch field technicians. All incidents are tracked from reporting to resolution, providing customers complete, up-to-date status information on trouble tickets.
Our in-house project and systems engineers manage all phases of communications integration projects, including requirements for front-end systems engineering design, integration & testing, and logistics & installation that encompass in-country customs and delivery management.
As part of our Technical Support function, we offer our clients an easy-to-use, remote desktop application that is secured with 256kb AES encryption. This allows our technical team to access your system and troubleshoot any issues you may be experiencing. Please call Technical Support at +1-832-448-1030 or toll free in the United States at 877-340-8524 to have an experienced service technician guide you through the steps.
If you've been in contact with our MSOC Team, please fill our customer satisfaction survey.